Customer Testimonials
From my experience and others that are facts. They damage things and don’t take responsibility for their actions and charge people to fix things they damage. Freedom of speech facts don’t lie.
Very helpful and friendly people. Scott and Cody were very easy to work with and they helped me get into a truck that perfectly fit my needs!
I financed a car from this place a little over a year ago. Wouldn't recommend others do the same.
When I drove the car off the lot it had a Tire Pressure Sensor indicator on to which the sales women assured me it would dissappear after driving some odd miles. It still hasn't turned off despite the dealership claiming to fix it.
After an oil change one of the service members informed my wife we needed new tires, rear rotor, and brake pad, to which she was told we had to put a $500 deposit on the tires, with ... Read More Google - Jun 15, 2026
I have bought 3 vehicles from them. I have always had a great experience.
We bought our first jeep from Cody Blevins. I had the best experience. Cody came with us on the test drive and explained so much to us as we were driving. Things I didn’t even notice he was able to point out. When I arrived to pick it up he got in and spent at least 45 minutes with me again going over everything and answering my questions. I am in Love with my new Jeep 🫶🏻
Traded in here for the exact truck I wanted. The experience was all pleasant!
Thank you very much Scott and Brooke. Scott was patient with all my questions. We test drove many vehicles, than we were shown this beauty. Its s 2025 Dodge Laramie. Shes a sweet luxury vehicle. Just what we was looking for. The service Blevins Seaway Motors both in the Massena office along with the Potsdam office were everything I look for in a sals repersenitive. Polite, informative and able to find just the right pick for us. We would highly recommend the Blevins team. Thank you and a shot out to Scott and Brook.
Huge shoutout to Scott for the best car-buying experience ever! 🙌 I walked in nervous and walked out with a huge smile. The atmosphere was so warm and friendly, and Scott was there for me through it all, making sure I felt 100% confident with any questions I had and right down to making sure I had the features set up and knew where everything was and how it worked before I left the parking lot. I’m so grateful for the amazing service. I LOVE my new car so much! Thank you, thank you, thank you!!
My experience was the best, as a first time car buyer, I couldn't have asked for a better place to get my first car, staff is great and quick!! Thank you Scott Gale for my first experience, will for sure recommend you!! My family thanks you for our amazing new vehicle!
Just got my 2026 jeep Willy's and I love it. It was a great experience everyone worked really hard. Shout out to my salesman Todd.
Quick and easy, they were very helpful.
Scott made my service quick in and out to purchase with 5 hours. I love my new car and can't wait for us to experience the world around it. Thank you Scott and the blevins team
Pleasure to deal with and a easy process
Todd Fleury was great at making sure my husband got into a new truck. The process was quick and easy. Overall a great experience. He went above and beyond to make sure that everything was ready to go.
It was a great and fast experience, Blevin’s Team helped me extremely fast to get into the vehicle I want. Todd Fleury was an amazing help through the whole Process!!!
Scott gale was an amazing sale rep he worked fast and hard to get us the best service he could hes been called to help with connecting our phone's because i suck at that haha thank you again scott for everything were looking forward to working with you again
I just want to take a moment and say thank you to Blevins for helping with our first time car buying! We wouldn’t have been able to do it without the amazing young fella Scott that helped us! Thank you so much! We love the car! Great customer service and on time with everything!!
Thank you Scott gale for getting us set in our new car you are a great salesman and you really take the time with your costumers very nice place highly recommend
Just got my 2020 chevy equinox midnight edition and i’m in love Scott.G was my sales representative and he was amazing to work with any questions i had he would answer and if he didnt know the answer he would find someone who did. He made sure i got what i wanted and not just something that i had to because of the bank or my credit him and Kayla went above and beyond and getting to drive home in my suv today made it all worth it from the time i put my application in to taking it ... Read More Google - Jan 8, 2026
Horrible service, Horrible people!!! Will do anything for a sale. Will fill you full of lies. Won't honor your warranty and tell you it's not covered, yet go to another jeep dealership and they will honor your warranty. And there famous free oil change ploy. Yet when you go to get those free oil changes they'll laugh at you and you'll end up paying the premium package!
I absolutely loved it here. Scott gale was amazing to work with he was very helpful with everything. Kayla was amazing also. Everyone In there is so sweet and amazing. I’m going to continue going to them for business absolutely amazing.
Scott Gale was amazing!! Answered all our questions showed us all the functions of the jeep I highly recommend you see him!!!
I dealt with salesman Scott and manager Cody to purchase my 2021 Jeep Wrangler. I had a trade-in vehicle and Cody was very fair in trade-in value and negotiations.I did not feel pressured at any time and Scott and Cody answered all of my questions relentlessly without frustration and they were honest and knowledgeable. I look forward to having a relationship with this dealership in the future for service And purchases. I cannot say enough about my high satisfaction with this experience. I would highly recommend Blevins Seaway motors Massena. Sincerely, Lynne Hunterbeach
The staff here are amazing. They worked very hard to get me into a vehicle. I cannot thank them enough
I had work done on my truck here at Blevins. Jayden in service took my call and got me in on short notice while I was in town. Jayden and the whole service and parts staff were friendly and accommodating. I will be back and highly recommend Blevins Seaway Motors. Thanks to everyone at Blevins.
Have previously posted a review it seems to be missing now… so O say again, these guys have virtually no Customer service. Had to call them 6 times over a week (while on vacation with family out of state) as they refused to process the warranty as the warranty company kept telling me it needed to be processed (via phone). Went in in person, after my father in law also went in to see what was going on with our vehicle, was blatantly ignored by 2 people (one was the service mgr).
They repaired out cooling system and out A/C system ... Read More Google - May 17, 2025
So much I want to say but I'll keep it simple... I truly believe all anyone has to do is go in into this place to see how poorly they treat people & they did shoddy work, repair needed to be done 6 months later & "his guys know better than to make mistakes" 😂😂
Adrianna and Kayla were very nice and super helpful at getting me into a newer car.
Always treated with courtesy. By each member of the staff. Very impressed overall.
Service was very good and employees keep you informed on the repair process
Excellent service and knowledgeable staff. Enjoyed the whole experience.
VERY fast and efficient service. My father in law will only go here, he made me an appt and I was in the next day. Problem was found, They ordered parts, dropped my vehicle off and it was done the next day. Highly recommend this dealer!! Ten stars!!
Fast and friendly, got me in multiple vehicles with no hassle .
Very happy with Blevins service, customer interaction and performance. My daughter’s older car had many issues and they communicated with me about the situation and fixed them all. A+++
I worked with Cody to purchase a used Wrangler that fit my needs. Cody helped me facilitate the purchase while I was out of the country, from the actual purchase decision, to the payment, and the documentation. Much appreciated.
Very pleasant experience with "Blevins Seaway Motors". Cody helped us with driving different vehicles and when we decided on the Pacifica he went over every part of the car specially the updated electronics on the new 2025 Pacifica. We are very happy we purchased at this dealership! Randy & Cindy Pistritto.
I’m going to leave 5 stars. I have been a long time customer of Blevins, and always recommend them to anyone looking to purchase a vehicle. I won’t go into to much detail, however recently I have some issues with my truck that were covered under the Lifetime Power Train Warranty. There were some issues down the road that would require parts to be replaced again. At first I was told the said parts were fine and did not need changing. I disagreed so pressed the issue. I called around to inquire if my notion of failed parts was ... Read More Google - Mar 19, 2025
Quick service, Thanks!
Did not fix what I specifically asked them to fix, then tried to charge me more to fix the original problem. I asked to fix the front driver and rear passenger sensors and they took it upon themselves to fix the two front sensors and this was only 30 days ago not months ago maybe you should check your records again and you also charged me for an oil change when I told them three times that it was free and I had to drive all the way back to Potsdam for a refund and they didn't give me my 3% ... Read More Google - Mar 13, 2025
Excellent service.
this particular visit I needed an oil change, tire check and inflate and inspection On my 2019 Jeep Cherokee. And I called in the last minute, I was going away for the weekend, was pleased they took my vehicle in the next day. The service department and employees are great. They let me know some maintenance that would be needed down the road and gave me instructions that were very helpful and quotes. I trust this dealership. And was pleased with this visit.
Blevins has been very professional on the couple of visits and services that I needed in 2025
Took my jeep compass there early Monday morning, I had called before hand on Friday and made an appointment. My main concern was that I had no brake lights. They were looking at it, then they stop to attend another customers car who had just came in, mind you my car has been there since early Monday, and it is now Thursday 12-12. Not happy at all. Thumbs down. Get your stuff together Blevins
My son brought in his Jeep Compass to be looked at on Sunday 12/8 and it's now Thursday, and they haven't touched it. Very poor customer service. I've bought several vehicles from this dealership when I've lived up there and it's really sad to see how far they've fallen in their service department. Will not recommend to anyone.
I will never again bring my car to this place, your prices are ridiculously high for no reason,it doesn’t take 10 hours to put a car on scanner and check faults, I was told 7 hours and was charge for 3 more you guys are ridiculous plus what you guys charged the warranty company you still had too gouge diagnostic prices thank god I didn’t buy a car from this place. I will also make a complain with the better business bureau I’m pretty sure I’m not the 1st and last person this happens too.
Crooked car dealership,very dishonest. They do not care about their customers,this business is just looking to line their pockets while emptying yours anyway they can without a care in the world for you or business you brought them. You could spend 100k with their dealership and they will look down at you like you are nothing and treat you like you're stupid.RUN AWAY from this business,there is better dealerships out there that are honest and care about having returning customers. This dealership has the lowest service I have ever seen.
Very unprofessional! Told me to bring in Jeep for issues, was told would be covered under warranty, only for them to tell me, after doing diagnostics for 2.7 hrs, and that’s after having my vehicle for 5hrs, that issue was not covered by warranty, thus costing me $300! To add to issue, back seat of vehicle was covered with grease & grime, and if you saw the clothes their mechanics were wearing, you would see how this happened! And when I complained about it, I was told by Scott Kennedy, to take my business else where! I feel like I was ... Read More Google - Apr 6, 2024
I've had a terrible experience with my JEEP Grand Cherokee and this Apple CarPlay/Uconnect issue and Blevin’s just blames the manufacturer and tells me to call Uconnect. Only I didn't buy the car from Uconnect. I bought it from Blevin’s. I brought my JEEP in twice for this issue and have complained several times and no one has been able to fix it. It is a potential safety hazard and they’ve done nothing to rectify it. I will never purchase another vehicle from Blevin’s again.
We took our jeep to Blevins in January of this year. It cost over $1,900.00 to repair heating system. I was told it needed a new part but that the heater would still work after a slight pause. The heater worked great all winter; however, it could not be adjusted. In June we tried the AC during the first hot day and it did not work. I called Massena Blevins and they estimated it would cost approximately $500 to fix... so we went without AC. This September we tried to use the heater on the first chili morning and it did not ... Read More Google - Oct 2, 2023
I bought a Jeep about 2 months ago, and have brought it back twice for repairs so far. One of which they removed a remote car starter (that it had when I bought it from them) but did not replace it. And the other repair was something they said they would fix before selling it to me. I am not impressed with this dealership.
Major rip off!! I give zero stars.. charged me $350 for an estemate! A 2 hr job and had my vehicle for 3 days!! Couldnt even give me a call back to tell me they were keeping it I had to go right there to get answers And claimed my vehicle was unsafe and a fire hazard. I got 2 seperate opinions and they found nothing what was claimed to be wrong with it, dont bring your vehicles here!
Run away from this place. The absolute worst mechanics you could ever have work on your car. They put in my suspension wrong, ruined my tires and then refused to replace them. They never did anything but finally put the suspension in correct after swerving on the highway. 8 months later found out when they put on my new tires I paid for, they never aligned my tires and now they all have to be replaced again. Again RUN AWAY. they are crooks
Worst experience ever, rude personal, unprofessional .
After spending $17,000 dollars my truck will not run now!! It ran when I brought it in!! They wanted another 22,00 on top of that to fix it!! I took my truck to another dealer needless to say!! On top of that I was talked down to and treated like I was less than by their service manager Scott Kennedy!! When I contacted John Blevins I was told that he would do nothing to make it right!! Very unfortunate for a business to take advantage of any situation!! Don’t waste your effort at this terrible place!!
Service team is awful
Called to have warranty work completed (vehicle is still well under coverage). Was told because I did not buy the vehicle from them they will not do warranty work and I need to bring it to the dealer I purchased it at. I now have to drive over 2 hours each way for a repair when they are 10 min from me. Yes I bought it out of town, but you didn’t have the model/features I wanted. How can a dealership refuse warranty work when they are a franchise location? I am someone who gets new vehicles more often than ... Read More Google - Jun 7, 2022
Awful experience , both service and sales.
The experience shopping here is like any other car sales, pressuring for you to get a vehicle that you don't want. The service team is rude, curses at each other and customers. Asked the employee to stop using that language and they became enraged. Never going here again.
As a dealership, I'm sure they're good for getting you the vehicle you want. But, the service department is lacking and the employees and salesmen are overworked, overwhelmed, and obviously not treated well. Did not get a good vibe from this place.
Wouldn't go back there .... I seriously thought the salesman was glued to the chair.... He didn't greet ...looked like he was being bothered by questions ... Many other dealerships
ABSOLUTEY THE WORST SERVICE DEPARTMENT! Brought in my Ram truck for a recall on the tailgate latch. After the repair the handle was very hard to pull on. Went in to tell the service manager. He said the latch need replacing that it was rusted. WhenI told him it worked just fine beepair he literally YELLED at me saying they were not replacing the latch. Very disrespectful to me. Wouldn't even listen to what I was saying. WILL NEVER GO THERE AGAIN!
One of the worst dealerships I have ever dealt with. This dealership brags about being the home of the lifetime power train warranty but tries to do everything they can to get your warranty voided.
If I could rate this place any lower than a one, I would. I brought my vehicle in for a grinding noise while breaking or stopping. They replaced the brakes and rotors. After getting the vehicle back, the noise was still there. I brought it back and they told me that the calipers were bad and needed to be replaced. When I got the vehicle back, the noise was still there. I then brought it back and they told me that the axle had an issue. I had that fixed, after getting it back, the noise was still there. $1200 later, ... Read More Google - May 29, 2021
I just had some recalls that needed to be done on my jeep Cherokee... they said it would take three hours ... it is now seven hours and still not done... I called and asked service if it was done and if not how much longer... I didn’t even get a chance... the man in service whom answered my call said “ I said we would call you when it was done “ and hung up on me .... some of the worst customer service I have ever dealt with ... I will never deal with them again
Brought my Caliber, under warranty, to Blevins for the required inspection. It required other work that was under warranty, but since they wouldn't get paid for the work, they delayed until the lifetime warranty was voided by Chrysler because the work wasn't done within the warranty grace period. I'll NEVER go to any Blevins location for anything, and would suggest the same to you.
I have found Scott, Kennedy, the service Manager at Blevins in Massena to be the rudest mechanic/service manager I have ever dealt with in my life. I get nauseous just driving by that place.
This place couldn't find an engine if you opened the hood for them.
Service team is great....ownership well if you purchased your vehicle somewhere else don't bother going there for warranty work you will be told to go back to where you bought the vehicle even if it is 2hrs away
I wish I wish
Very poor customer service. I wish I could lock - unlock or even start my truck with out being 1 foot from my truck. i was in the shop over 10 times for the same problem to this day it still does not work. All I want is to be able to lock my doors to my tuck. Is that to much to ask?
Respond to your response.... My truck has been there many times to fix this. It has never worked. Why would I have to be 1 foot away to lock my doors. Your team has lied to me saying they ... Read More Google - Dec 21, 2018
So....3 weeks ago a recall on my truck caused the tailgate to drop while I was towing a trailer. My tailgate was damaged. I contacted RAM and was told take it to a dealer with a body shop and have them submit pictures to have the tailgate repaired. I decided to give a local dealer the business and went to Blevins Body Shop in Potsdam. They took pictures and said they would speak to John Blevins and get his OK to take care of this issue. During this time I had service work done at Blevins and I stopped in ... Read More Google - Dec 10, 2018
Biggest RIP off around avoid at all cost !! Ordered a part realized it was the wrong Part and they charged us 30 percent restocking fee ...it was a matter of hours of ordering. It could have been a simple phone call to cancel because the part had not even shipped yet !!!
BEWARE!!! I AM LOCAL HAVE BOUGHT VEHICLES HERE. THEY WILL NOT HONOR WARRENTY WORK. STAY AWAY. THEY WANT THE SALE THATS IT. THEY DO NOT CARE ABOUT TAKING CARE OF PEOPLE. VERY RUDE. EVEN THE OWNER JOHN DID NOT WANT TO HELP. THEY ARE LIERS
This dealership is horrible. Tried to screw my husband on a trade because his exhaust was bad. Ended up going to try and fix it to trade, found out that the exhaust was under warranty. Went back, told them the exhaust was under warranty then they fixed it but acted like they didn't know. They also wouldn't honor the fact that they HAVE to fix my under warranty vehicle. Stating that "I have to take it to the dealership that I bought it from". It's actually illegal. Legally, they have to fix it. Service Dept. ... Read More Google - Jan 17, 2018
Said our car needed new brakes all around and the front made it dangerous to drive. Independent mechanic said front looked new and only rear needed replacement.
